Old School Return & Exchange Policy

Exchange & Returns Policy

1. Conditions for Returns, Exchanges & Refunds

a) Defective or Damaged Items

  • If an item is defective, damaged on arrival, or not as described, we will offer a refund, exchange, or store credit (your choice).
  • You must notify us within 14 days of delivery to qualify for a refund.
  • Between 14–30 days, only an exchange or store credit will be available.
  • Original shipping costs will be refunded only if the item is defective or incorrect.
  • Return shipping costs for defective/incorrect items will be covered by Old School.
  • Proof of purchase is required.

b) Unwanted or Unsuitable Items

  • You have 30 days from delivery to request a return or exchange.
  • The product must be in original condition – unused, unwashed, unworn, with tags and packaging intact.
  • Refunds are available within the first 14 days after delivery. After that, only store credit or exchange will be offered.
  • Return courier fees are your responsibility, and original shipping is non-refundable.
  • Proof of purchase is required.

c) Sale / Discounted Items

  • Sale or promotional items can only be returned/exchanged if defective or not as described.
  • These must be returned within 14 days of delivery.
  • No “change-of-mind” refunds or exchanges are available on discounted items.

2. How to Return an Item

  1. Email support@oldschool.co.za within the return/refund window. Include your order number, reason for return, and photos (if applicable).
  2. Once authorized, follow the return instructions provided.
  3. When your item is received and inspected, we will process the agreed refund, store credit, or exchange.
  4. Refunds are processed within 14 business days of receipt.

3. Items Not Eligible for Return or Refund

Unless defective, the following cannot be returned:

  • Personalized or custom-made items
  • Washed, used, worn, or altered items
  • Items missing original packaging, labels, or proof of purchase
  • International orders

4. Additional Terms

  • A valid proof of purchase is required. Without it, only store credit may be considered for defective items.
  • Unauthorized alterations invalidate return eligibility.
  • No returns will be processed during major sale events (e.g., Black Friday) until the sale concludes.
  • Old School covers return shipping only for defective/incorrect products. All other return costs are the customer’s responsibility.
  • We reserve the right to refuse returns if items show misuse or excessive wear beyond reasonable use.

FAQ's

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